Introduction

X Digital Works ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website xdigitalworks.com, use our services, or opt in to receive SMS/text messages from us. By using our website or services, you agree to the terms of this Privacy Policy.

What Information We Collect

We collect information that you voluntarily provide to us when you fill out our contact forms, opt in to receive SMS messages, or otherwise communicate with us. This includes:

Your name
Email address
Phone number (mobile number)
Company name
Business description and details you share with us
SMS opt-in consent and consent records

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, and browsing behavior through cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide customer service
To deliver our consulting and digital marketing services
To send you SMS messages you have opted in to receive, including appointment reminders, follow-up messages, business consultations, special offers, discounts, and service updates
To improve our website, services, and user experience
To comply with applicable legal obligations

We do not use your personal information for any purpose other than those described in this Privacy Policy.

SMS Opt-In Details

When you opt in to receive SMS messages from X Digital Works through our contact form or other opt-in methods, we collect your mobile phone number and record your consent. Opting in to SMS is entirely voluntary and is not required to use our services or submit a contact form.

By opting in, you may consent to receive the following types of text messages from X Digital Works:

Non-marketing messages: Appointment reminders, follow-up messages, and business consultations
Marketing messages: Special offers, discounts, and service updates

Message frequency varies. Message and data rates may apply. You can opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. For assistance, reply HELP or contact us at [email protected].

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services.

Cookie and Tracking Practices

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site. Cookies are small data files stored on your device when you visit our website.

We use the following types of cookies:

Essential cookies: Required for basic website functionality, such as session management and authentication
Analytics cookies: Help us understand how visitors use our website so we can improve it (e.g., page views, traffic sources)

You can control cookies through your browser settings. Most browsers allow you to refuse all cookies or to indicate when a cookie is being sent. However, disabling cookies may affect the functionality of our website. We do not use cookies to collect personal information for sale or to track you across unrelated websites.

Data Security and Handling

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using SSL/TLS protocols
Secure storage of personal information on protected servers
Access controls limiting who can view personal information
Regular review and update of our security practices

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining the highest reasonable standard of data protection.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. When your information is no longer needed, we securely delete or anonymize it.

Your Rights

You have the following rights regarding your personal information:

Right to Access: You may request a copy of the personal information we hold about you
Right to Correction: You may request that we correct any inaccurate or incomplete personal information
Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions
Right to Restrict Processing: You may request that we limit how we use your personal information
Right to Opt Out: You may opt out of receiving marketing communications, including SMS messages, at any time by replying STOP or contacting us
Right to Data Portability: You may request a copy of your data in a structured, commonly used format

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Mobile Information Sharing Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information only in the following limited circumstances:

Service providers: We work with trusted service providers who assist us in operating our website, delivering SMS messages, and conducting our business. These providers are contractually obligated to protect your information and use it only to deliver services on our behalf.
Legal requirements: We may disclose your information when required by law, court order, or governmental regulation.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

X Digital Works

Email: [email protected]

San Jose, CA — Serving the Bay Area & Silicon Valley

For privacy-related inquiries, please refer to this privacy policy. You may also view our Terms of Service.